AI for chiropractors
An AI booking agent for chiropractors, built for a phone that rings all day.
Short visits, high volume, and a schedule that changes hourly. It books the same-day slot, answers the cash-or-insurance question, and calls back the patients who stopped showing.
A chiropractic schedule is a different shape from everyone else’s
A dental practice books a month out. A chiropractic office books this afternoon. Visits are short, patients come three times a week for a while, walk-ins are normal, and the schedule changes between the morning huddle and lunch.
That shape breaks most booking tools, which assume a slot chosen in advance and kept. It also means the phone rings constantly with quick questions, and every one of them pulls the front desk away from a patient who is standing there.
Same-day, walk-in and the honest answer about the wait
The most common call is somebody in pain asking whether they can come in today. The useful answer is not a slot three days out. It is whether you can take them, roughly when, and what happens if they just turn up.
So the assistant is set up around your actual pattern: which blocks take new patients, which take existing ones for a quick adjustment, whether walk-ins are accepted and during which hours, and how long a new-patient exam takes versus a follow-up. If you are full, it says so and offers the first real opening rather than inventing one.
- New patient exam and a follow-up adjustment are different lengths
- Walk-in hours stated plainly, including when they aren’t
- A canceled slot goes back out to whoever wanted it sooner
- Multiple visits in one conversation, for a care plan
Cash or insurance is the question that decides whether they book
Chiropractic is the one clinical setting where a large share of callers are paying out of pocket and know it. They want a number before they will get in the car, and the practices that will not give one lose them.
The assistant answers the part that is genuinely fixed: your cash rates for a new patient exam and a standard visit, whether you have a package or plan option, which insurers you participate in, and what your policy is on personal injury and auto cases. It does not quote a copay or a remaining visit allowance — that needs verification, so it takes the details and tells them your team will confirm before the visit.
Personal injury and auto cases usually need a human early, so we route them out of the script entirely. Attorney letters, liens and coverage limits are not a phone assistant’s job.
The reason patients stop is almost never that they got better
Every chiropractic office has a long list of patients who came for four weeks of a twelve-week plan and then life happened. They didn’t decide to stop. They missed one, then felt awkward about it, then it had been three months.
A reactivation campaign is usually the highest-value automation in this vertical for exactly that reason: the list is already there, they already trust you, and nobody has to be convinced from scratch. It goes out in waves rather than all at once, so the schedule can absorb the response, and it stops the moment someone books or asks to be left alone.
Volume is the argument, not cleverness
Twenty calls stack up on a Monday morning and one person answers them one at a time. Everyone else gets a busy tone or a voicemail box, and a patient in pain who gets a voicemail box calls the next office on the map.
An assistant answers all twenty at once. That is the whole argument. It is not smarter than your front desk — it is simply available at the moment your front desk is not, which for a high-volume practice is most of the morning.
The reminders, because this is a repeat-visit business
A patient on a plan has a dozen appointments on the calendar and will forget some of them. Reminders that can be replied to turn a forgotten visit into a rescheduled one, and the released slot goes to somebody who wanted to come in sooner.
The same mechanism handles the patient who is two weeks into a plan and has missed two visits — that is a call worth making, and it is a call that never gets made when the front desk is three deep.
What it does not do
No clinical questions, ever. Whether an adjustment is right for a herniated disc, whether something is safe during pregnancy, what a patient should do about the pain tonight — those go to a doctor and the assistant says so.
It also identifies itself as an assistant when it answers, hands over to a person on request, and runs nothing unsupervised. A human reads the transcripts, and for the first fortnight that means every one of them. If your patients are the sort who will hang up on anything automated, we would rather find that out in week one than sell you a year of it.
Questions
The things people ask before they hire us.
It can tell callers whether walk-ins are accepted, during which hours, and roughly what the wait looks like — the things you already say twenty times a day. It cannot see who is sitting in your waiting room right now.
Yes, if you want it to — your published rates for an exam and a standard visit, and your package options. It will not quote a copay or an insurance allowance, because that needs verification.
Routed to a person. Attorney letters, liens and coverage limits are not something to run through a phone script, and the first conversation there is worth a human.
It goes to patients who were actually yours, it is short, it stops on any reply or opt-out, and it goes out in waves so nobody gets contacted twice by different systems. Every message carries an opt-out, which US law requires anyway.
It can book a run of appointments in one conversation against your rules for length and spacing. Anything that would break a rule stops and goes to your front desk.
No. It takes the calls stacked behind the one your front desk is on, plus the evenings and the weekend. The same people handle more of the day.
Start with the list you already have
For most chiropractic offices the reactivation list pays for the build before the phone automation does. Tell us how many patients dropped off and how the schedule runs, and we’ll come back with an order to do things in.
No pitch deck, no discovery-call gauntlet. One conversation, one straight answer.